Data Deletion Policy.

1. Overview

This Data Deletion Policy explains how you can permanently delete your V6 Creative Studio account and personal data, what V6 Creatives LLC ("V6 Creatives," "we," "us") deletes, what we keep and why, and how long deletion takes. It is part of the Privacy Policy and the Terms of Use.

It is designed to honor deletion and erasure rights under laws such as the EU and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the CPRA, and Brazil's Lei Geral de Proteção de Dados (LGPD), and it applies to every user wherever you live.

2. All sales are final

All sales are final. Remaining Credits are forfeited and are not refunded, transferred, or restored, and an active V10 subscription is canceled immediately without a refund for the rest of the billing period.

This applies to purchased, gifted, and promotional Credits, V10 subscriptions, V10 trials, and V10 access granted by an administrator. Credits have no cash value and cannot be paid out, moved to another account, or restored later, including if you sign up again with the same email address.

Before you delete your account, use any Credits you want to spend and download anything you want to keep. Deletion is permanent and cannot be undone by you or by us.

3. How to delete your account

Self-service: sign in, open Account, choose "Permanently delete my account," review the summary of what will be deleted and kept, and type "terminate account" to confirm. Deletion starts immediately and you are signed out.

By email: if you cannot sign in, or you do not want to accept updated Terms in order to reach Account settings, email legal@v6.studio from the email address on your account and ask us to delete it. We may ask for information to verify that the request comes from the account holder. We respond within 30 days, and we will tell you if the law allows us more time for a complex request.

4. Before you delete

We recommend that you:

• Download any generated or uploaded media you want to keep. Deleted media cannot be recovered.
• Download your accepted legal agreement PDF from Account settings if you want your own copy.
• Use or accept the loss of your remaining Credit balance.
• Let running generations finish. Deletion waits until every generation charge has settled, because those charges become billing records.
• Transfer ownership of shared work you want collaborators to keep by having them copy it into their own projects. Projects you own are deleted for everyone.
• Ask another administrator to remove your administrator role first if you are an administrator. Administrator accounts cannot be deleted from Account settings.

5. What we delete

When you confirm deletion we permanently delete:

• Your account profile: email address, display name, role, V10 access grants, and preferences.
• Sign-in methods: sessions, passkeys, pending sign-in requests, and connected social logins such as Discord.
• Every project you own, including archived projects, canvases, nodes, boards, undo history, and project settings.
• Every asset in those projects, uploaded or generated, with thumbnails, video previews, and unfinished uploads.
• Generation history in those projects: prompts, references, settings, jobs, and outputs.
• Access you were given to projects owned by other people.

6. What we keep and why

We keep only what we are legally required, or have a legitimate and documented need, to keep:

• Billing and tax records, as legally required: Credit purchases, invoices, payment and subscription records, and the Credit ledger of charges, gifts, and returns.
• Your accepted legal agreements, with the PDF and acceptance details, as evidence of the contract.
• A deletion record: your account ID, a one-way hash of your email, the time, what was deleted, and the Credit balance forfeited.
• Records under a legal hold or tied to a safety investigation, including NO MERCY policy violations.

7. How kept records are used

Kept records are separated from the live Service and are used only for accounting, tax, audit, chargeback and dispute handling, fraud and abuse prevention, proving that your request was honored, and complying with law. We do not use them for marketing, profiling, or product analytics, and we do not use your deleted content to train models.

Billing and tax records are kept for the period required by applicable tax and accounting law, generally up to seven years. Legal agreement and deletion records are kept for as long as a claim relating to them could be brought. Records under a legal hold are kept until the hold ends. Each kind of record is deleted when its period ends.

8. Shared projects and collaborators

Projects you own are deleted for everyone, including collaborators you shared them with. Collaborators lose access, and their own boards may show missing media where they referenced your assets.

Content you added to a project owned by someone else belongs to that project and stays with it, because deleting it would destroy another person's work. Your access to that project is removed. If you want specific content removed from another person's project, ask the owner or contact us.

9. Timeline

Deletion from the live Service starts as soon as you confirm. Complete deletion, including encrypted backups and copies held by our hosting and storage providers, takes up to 30 days.

Deleted data is no longer accessible through the Service once deletion finishes. During the remaining period, residual copies in encrypted backups, soft-deleted storage, and short-lived operational logs are kept dormant, used only for disaster recovery, and expire automatically. If we ever restore a backup, we re-apply your deletion before the restored data is used.

10. Third-party providers

V6 Creatives LLC is solely dependent on API providers' restrictions and rules.

Generation requests you made were sent to independent AI and media providers, which may keep request logs or outputs under their own terms. We cannot delete copies those providers hold. Where a provider offers a deletion mechanism we can reach, we may forward your request, but you may need to contact the provider directly.

Payment processors keep transaction records under their own legal obligations. Discord keeps the messages you posted in our server under its own terms; we remove your V10 Discord role and disconnect the link to your account.

11. After deletion

Signing in again with the same email address creates a new, empty account. Deleted projects, media, Credits, subscriptions, and settings do not return.

Deleting an account does not end our right to enforce the Terms for past conduct. Creating a new account to avoid a suspension or a NO MERCY termination is a breach of the Terms.

12. Changes to this policy

We may update this policy. The effective date identifies the current text. The version shown when you confirm a deletion applies to that deletion.

13. Contact

Operator: V6 Creatives LLC, operating V6 Creative Studio.

Deletion requests and privacy notices: legal@v6.studio

Customer support: https://discord.gg/HuTRFxUB7

Site: https://v6.studio